Hello, my name is Joan, and I’m the practice manager here at Brookfield Animal Hospital.
I have a B.A. Degree in Communication Arts and since joining BAH, I have attended AAHA’s Veterinary Management School and a Veterinary Communication Coaching Skills Workshop at Colorado State University.
Here at BAH, I am responsible for assisting the practice owners with all aspects of running the hospital. My three main areas of responsibility are human resources, client services and marketing, but I also wear lots of other hats as well, from laundress to plumber to puppy holder. No two days are ever the same!
I was born in Great Barrington, MA and grew up in the village of Housatonic. I went to college in Westchester County, NY and have lived in Yonkers, Port Chester, and New Rochelle, NY. I have lived in New Fairfield, CT, since 1995.
I have been in veterinary medicine since November 2014. My goal is to become a CVPM once I’m eligible to do so, and I want to take advantage of as many CE opportunities as possible. My goal is to make BAH the gold standard for veterinary care in the area and the hospital where the best and brightest want to come to work. I’m very proud of the staff we have here.
About My Pets
I have dog named Darius who, according to his Wisdom Panel, is 100% AmStaff on one side and is mixed on the other, with the predominant breeds in the mix being rottweiler and bloodhound. When he adopted us, we were told he was a beagle mix and would top out at 30 pounds. Oh well– Darius weighs more than 60 lbs as an adult!
Darcy joined our family in March of 2018… I went to the store to buy cat food and came home with a puppy. Not something I’d advise a client to do, but, well, she was cute! Darcy, according to her Wisdom Panel is 100% Blue Tick Coon Hound on one side and a mix of hound and pit bull on the other.
We also have two cats, Jack and Rose, who are 6 years old.
All of our pets over the years have been rescues, and all but one have come from North Shore Animal League on Long Island. The one oddball was a retired racing greyhound named Luna, who came to us via We Adopt Greyhounds, or WAG. Luna lived for 12 goofy, loving years.
In addition to the cats and dogs, I am a life long horse lover and own an American Warmblood mare named Southern Belle. We compete in dressage shows. There’s nothing better than heading to the barn after a long day at the office!
I love that BAH has so many options for our clients and their pets. We educate clients on the basics, like what’s available for heartworm and flea and tick prevention (from Proheart 6 to Interceptor Plus, to Simparica to Parastar, to the Scalibor collar) to ensure their pet gets the best protection based on the client’s lifestyle and budget. I also love that we practice serious medicine here and am fascinated by some of the surgical cases, whether performed by our own staff of rock stars or one of the visiting specialists who provide services in our facility.
I enjoy educating clients about the services our hospital offers by giving hospital tours, boarding kennel tours, etc. and answering client questions. I’m happy to help them figure out how to get their pets the care they need. For example, I can educate clients about the availability of Care Credit if they have financial concerns, I can let them know about ordering food from our online store via autoship so they never run out (and they get free shipping, too!). Nothing makes me feel better than solving a problem that stands in the way of a pet getting the care it needs.